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How long does delivery take inside Lebanon?
We offer fast, nationwide delivery across Lebanon. Orders within Beirut and surrounding areas are typically delivered within 1-2 business days. Deliveries to other regions may take 2-4 business days.
Do you offer free shipping?
Yes! We offer free delivery on orders exceeding a specific cart value. For standard orders, a flat delivery rate applies depending on your location.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) in USD. We also support secure online payments via credit/debit cards and local money transfer services (like OMT/Whish Money).
Can I modify or cancel my order?
Yes, you can cancel or modify your order within 24 hours of placing it, provided it hasn't been shipped yet. Please contact our support team immediately via WhatsApp or email to make changes.
Can I pay in Lebanese Pounds (LBP) instead of USD?
All our products are priced in fresh USD to ensure transparent pricing. We primarily accept USD Cash on Delivery or via local transfers. If you need to pay in LBP, the amount will be calculated based on the daily daily market exchange rate at the exact time of delivery/payment.
Do your products come with a warranty?
Absolutely. All our tech products, including laptops, networking gear, UPS systems, and POS hardware, come with an official manufacturer's warranty. The warranty period varies by product and brand, typically ranging up to 1 year.
What is your return policy?
We accept returns within 14 days of delivery for unopened and unused items in their original, sealed packaging. If you receive a defective or damaged item, please contact us immediately for a replacement or repair under warranty.
Do you provide installation services for your products?
Yes! Global Eye Solutions offers professional installation and setup services for POS systems, security cameras, and enterprise networking equipment. You can request an installation quote by contacting our technical team.
What if I need technical support after buying a product?
We've got you covered. Our specialized technical support team is available to assist you with any troubleshooting, configuration, or operational questions you might have after your purchase.
Do you offer special pricing for businesses or bulk orders?
Yes, we do! We provide tailored B2B pricing and wholesale discounts for large deployments, offices, restaurants, and resellers. Contact our corporate sales team for a custom quotation.
Can I request a formal quotation (Proforma Invoice) for my company?
Absolutely. You can send us your specific IT or POS requirements via email or WhatsApp. Our team will prepare a detailed, official quotation for your company's approval within 24 hours.
Can you source a specific laptop, server, or part that isn't on the website?
Yes! If you are looking for specific IT equipment, custom gaming PC components, or specialized enterprise hardware, let us know. We can source custom tech solutions based on your exact requirements.
How do pre-orders work for out-of-stock items?
If a highly demanded item is out of stock, you can contact us to place a pre-order. We will reserve the item for you from our next shipment and notify you the moment it arrives in our warehouse.
Do you offer Annual Maintenance Contracts (AMC) for businesses?
Yes, we provide customized maintenance contracts for POS systems, server racks, and security networks. Our tailored SLAs (Service Level Agreements) ensure your business experiences zero downtime and receives priority technical support.
Can I pick up my order directly instead of waiting for delivery?
Yes! If you prefer to collect your items personally, you can choose the "Store Pickup" option at checkout. We will notify you via email or WhatsApp as soon as your order is ready for collection at our facility.